Refund request time frame
All refund requests must be made within 7 business days of the product being received by the customer.
KCK Lubricants will supply a refund where applicable by EFT or Store Credit depending on the customers preference. Refunds will be paid within 7 business days of approved requests.
If you have changed your mind on the purchase after is has been shipped, return freight will be at the customers expense and a 10% restocking fee will be charged.
Returning the product
Simply return the fautly product to an autharised KCK Lubricanst reseller or where the product was purchased. If an online sale KCK Lubricants will be responsible for any return freight on faulty or damaged products.
If the product is found not to have a problem, you may need to pay the transport and inspection costs.
How to request a refund
Products Returned Exceeding the Cancellation Period of 7 days
A restocking fee of 10% is required after the Cancellation Period of 7 days after receiving the supplied products
Please Call during Store Hours
Monday: 9:00 am - 5:00 pm
Tuesday: 9:00 am - 5:00 pm
Wednesday: 9:00 am - 5:00 pm
Thursday: 9:00 am - 5:00 pm
Friday: 9:00 am - 5:00 pm